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Returns on normally stocked items need to be made within 30 days of receipt of merchandise either in person at one of our San Diego locations or by being shipped back to us at your expense. Returned merchandise should in original, unopened packaging including all original accessories and instructions. We will not take back merchandise that is not in original packaging, missing instruction manuals or accessories, serialized items not matching the serial number on the receipt, excessively worn packaging, abused, damaged from incorrect use, dented, or marred. Keep in mind that we need to be able to resell the item that is returned so keep this question in mind: “if you were buying this product, would you buy one in the condition of the product you are returning?”. We reserve the right to charge up to a 25% restocking fee for returned merchandise, we will contact you upon receipt of your returned goods if we feel a restocking fee is necessary. Most items that returned in new condition within the 30 day return period will not be subject to a restocking fee.
You must have an RMA# to return any merchandise. You will need to email or call us to obtain an RMA#. If any merchandise is sent back without an RMA# it may be refused or charged up to a 25% restocking fee.
Final Sales:
Certain items are not eligible for returns due to the nature of the products: Batteries, Tools, Test Equipment, Semi-Conductors, Capacitors, Cut-to-Order Items, & Chemicals.
Special Orders: Some special order items are final* depending on the product itself or the manufacturer’s return policy. If you want to return a special order, we can check with the manufacturer to see if it can be returned and if they charge a restocking fee. Please note that the manufacturers restocking fee is at their discretion and may exceed 25%.
All cut to order items such as wire & cable looms sales are final*, please make sure that you’re are ordering the correct type and length.
Tool and test equipment sales are final*, if you purchase a tool or piece of test equipment and realize it is not what you wanted call us IMMEDIATELY so we can help you get what you need.
*Sales deemed as "Final" are non-cancellable/non-refundable/non-exchangeable’
Defective Items:
In the unfortunate event that you receive an item that is defective, please contact us by email or phone as soon as possible so that we can help resolve the problem. Defective items will generally need to be returned to us for evaluation and then we will have a new replacement sent to you. If you need an advanced replacement, we would need to charge you for the new product upon shipping and provide a refund when the defective product is returned. For items purchased more than 90 days ago, you will typically need to contact the manufacturer for warranty directly. Depending on the type of sale, we may still retain a record of your receipt - if this is the case we can print a new copy for the warranty claim.
If the product being returned is not defective upon testing, it may be treated as a general return (refer to general return policy above).
Refused Deliveries or Invalid Delivery Addresses:
Any order that had an invalid shipping address provided to us or is refused at the shipping destination and sent back to us will be charged a 25% restocking fee and treated like an unauthorized RMA. If you are requesting that we re-deliver the package, you will be charged the new freight charge in addition to the original freight and restocking fee. The reason for this policy is that the shipping companies charge us for freight charges inbound, outbound, and an additional fee to have the part sent back to us on these types of shipments.
Requires authorized dealer account,
call 858-279-5800
or email
prosales@we-supply.com
for more information