Information We Collect
When you place an order with us, we request your name, billing address, shipping address, phone number, credit card number with expiration date and email address.
Your credit card information is electronically transmitted directly to Authorize.net on their PCI compliant servers and is not stored on our local servers, this improves the security of your credit card number as it only used to authorize the payment electronically .
We consider this information to be private. We use this information only for the limited purposes of processing & shipping your order, sending tracking information, notifying you of products or special offers that may be of interest to you (only if you select to be included on our mailing list--determined when setting up your account).
Secure Transmission
We utilize a 256-bit SSL secure transmission of your information on to our secure server. Our server is blocked from outside intrusion using both hardware and software firewalls.
Limited Third Party Access
We may need to use your information to provide shipping functions on your behalf. These companies require this information in order to accurately ship your packages to you and not do have full access to any other information beyond what we provide them with. The companies that receive limited information about you are:
FedEx Corporation 942 South Shady Grove Road Memphis, TN 38120 1-800-GO-FEDEX
UPS Corporate Headquarters 55 Glenlake Parkway, NE Atlanta , GA 30328 1-800-PICK-UPS
United States Postal Service 475 L'Enfant Plaza, SW Washington DC 1-800-ASK-USPS
We reserve the right to disclose your information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our company.
Changing Personal or Order Information
To change your personal or order information please email orders@we-supply.com or call 1-888-294-5597 during normal business hours: Mon-Fri 8:00 am to 5:00 pm PST. Please do not email sensitive information such as your credit card number as this is not a secure method. For changes to credit cards or related information please call 1-888-294-5597 x2814 for web sales.
WE DO NOT SELL YOUR INFORMATION TO ANYONE.
We do not utilize any third party solicitation. The information that you provide will not be used beyond processing your order, sending you emails and/or phone calls concerning that order, providing address information to the shipping company responsible for delivering your package, and to send you our store's promotional offers--if subscribed. We do have a newsletter email about new items and specials which you can subscribe to during your account setup. If you decide to sign-up you can always cancel later by going into your account settings or by replying to any newsletter with remove in the subject line. We may also occasionally send a promotional flyer by mail. To be removed from the mailing list either call and ask to be removed or send a letter with your address and list that you would like to be removed from to:
We-Supply 1636 D Ave National City, CA 91950 Toll-Free: 1-888-294-5597 Local: 1-619-477-2119
Return Policy
PLEASE NOTE: These are our GUIDELINES for returns because, after 50+ years in business, we do not like having inflexible policies knowing that many different situations may occur that require us to be flexible, please contact us by email or (888) 294-5597 for more information on any specific return you may have.
General Returns
Returns on normally stocked items need to be made within 30 days of receipt of merchandise either in person at one of our San Diego locations or by being shipped back to us at your expense. Returned merchandise should in original, unopened packaging including all original accessories and instructions. We will not take back merchandise that is not in original packaging, serialized items not matching the serial number on the receipt, missing instruction manuals or accessories, excessively worn packaging, abused, damaged from incorrect use, dented, or marred. Keep in mind that we need to be able to resell the item that is returned so keep this question in mind: “if you were buying this product, would you buy one in the condition of the product you are returning?”. We reserve the right to charge up to a 25% restocking fee for returned merchandise, we will contact you upon receipt of your returned goods if we feel a restocking fee is necessary. Most items that returned in new condition within the 30 day return period will not be subject to a restocking fee.
You must have an RMA# to return any merchandise. You will need to email or call us to obtain an RMA#. If any merchandise is sent back without an RMA# it may be refused or charged up to a 25% restocking fee.
Final Sales
Certain items are not eligible for returns due to the nature of the products: Batteries, Tools, Test Equipment, Semi-Conductors, Capacitors, Cut-to-Order Items, & Chemicals.
Special Orders: Some special order items are final* depending on the product itself or the manufacturer’s return policy. If you want to return a special order, we can check with the manufacturer to see if it can be returned and if they charge a restocking fee. Please note that the manufacturers restocking fee is at their discretion and may exceed 25%.
All cut to order items such as wire & cable looms sales are final*, please make sure that you’re are ordering the correct type and length.
Tool and test equipment sales are final*, if you purchase a tool or piece of test equipment and realize it is not what you wanted call us IMMEDIATELY so we can help you get what you need.
*Sales deemed as "Final" are non-cancellable/non-refundable/non-exchangeable’
Defective Items
In the unfortunate event that you receive an item that is defective, please contact us by email or phone as soon as possible so that we can help resolve the problem. Defective items will generally need to be returned to us for evaluation and then we will have a new replacement sent to you. If you need an advanced replacement, we would need to charge you for the new product upon shipping and provide a refund when the defective product is returned. For items purchased more than 90 days ago, you will typically need to contact the manufacturer for warranty directly. Depending on the type of sale, we may still retain a record of your receipt - if this is the case we can print a new copy for the warranty claim.
If the product being returned is not defective upon testing, it may be treated as a general return (refer to general return policy above).
Refused Deliveries or Invalid Delivery Addresses
Any order that had an invalid shipping address provided to us or is refused at the shipping destination and sent back to us will be charged a 25% restocking fee and treated like an unauthorized RMA. If you are requesting that we re-deliver the package, you will be charged the new freight charge in addition to the original freight and restocking fee. The reason for this policy is that the shipping companies charge us for freight charges inbound, outbound, and an additional fee to have the part sent back to us on these types of shipments.
Notification of Changes
Any changes may to the privacy policy will be posted on our website in our privacy policy page. We reserve the right to change this policy at any time. To insure that you are aware of the most recent changes to this policy please review the last update time below:
If you have any question please feel free to contact us by e-mail or by calling (888) 294-5597 during normal business hours Mon-Fri 8:00am to 5:00 pm PST
Last changed: April 19, 2019